- Smart Shoppers Start HereSee Solar Incentives
- Learn more about how you can save with available tax creditsClick Here
Dealers
Grow Your Business
Residential Dealers- New! Thrive Home Builders Case StudyView Case Study
The Sunnova Flex Power Program™ – Puerto Rico VPP
The Sunnova Flex Power Program™ is a Virtual Power Plant (VPP) initiative that transforms your battery storage system into a powerful tool for Puerto Rican grid stability and energy resilience. Learn how you can earn compensation while maintaining your energy security!
Empowering Puerto Rico with Resilient Energy Solutions
What is the Sunnova Flex Power Program™?
The Sunnova Flex Power Program™ is a pioneering Virtual Power Plant (VPP) initiative designed to enhance the energy resilience and reliability of Puerto Rico by leveraging the power of distributed battery systems.
Through the Battery Emergency Response Program (BEDRP), administered by PREPA/LUMA, home and business owners can contribute to a more stable grid while earning rewards for participating in energy demand response events.
How It Works
When grid demand is high or during emergency situations, Sunnova Flex Power participants allow their battery systems to be used to support the grid.
By dispatching stored energy during these events, you help stabilize the electrical system and reduce the need for additional fossil fuel-based power generation. Your battery will not discharge ahead of predicted hurricanes or other severe weather – so your backup power is safe! Additionally, Sunnova will cease discharge when the battery’s charge drops to 20%, ensuring that you are prepared for an outage.
Sunnova Flex Power Program in Your Area
Maximize your solar benefits and unlock the full potential of your Sunnova home solar and battery system by participating in a program in your area.
Want to Learn More?
Empower Puerto Rico’s energy future by joining the Sunnova Flex Power Program™ today. For more information contact our customer care team
Why Participate?
Earn Rewards
Participants get an incentive payment based on the energy dispatched by their battery during BEDRP events, potentially earning annual compensation up to $1,000!*
Enhance energy independence
With the Sunnova Flex Power Program™, you’re contributing to a more resilient and sustainable energy future for yourself, and the island.
Support your community
Your participation helps reduce the strain on Puerto Rico’s electric grid, particularly during peak usage times or emergencies.
Seamless participation
Tesla Powerwall customers can sign up directly via the Tesla app, while non-Tesla customers can enroll with an easy-to-use online form. Sunnova manages and administers all aspects of the program for you. You don’t have to lift a finger!
Eligibility Requirements
To participate in the Sunnova Flex Power Program™, you must:
- Be a LUMA Energy customer
- Own a behind-the-meter battery system
- Be registered in LUMA’s Net Energy Metering Program
- Not be simultaneously enrolled in another demand response program
Additional eligibility requirements apply based on your contract type and the manufacturer of your battery storage system.
Enrollment
For Tesla Powerwall Customers
If you’re an eligible customer, Sunnova will send you an enrollment email explaining the steps to follow for enrollment through the Tesla app.
For Non-Tesla Battery Customers
If you’re an eligible customer, Sunnova will send you an enrollment email so that you can sign up.
The Sunnova Flex Power Program™ FAQ
During an event, your battery will discharge stored energy to support the grid.
Events will be called primarily between 7-11 PM and the expected duration will be 2 hours, although can range between 30 minutes to 4 hours. Your battery can be called upon an expected 50 -100 times per year.
The program is designed to ensure that your battery retains enough charge for personal use, even during a BEDRP event.
You will need to provide your utility information (matching your utility account) to successfully enroll. See the example below for reference:
1. The Account Number can be found on Page 1 of the customer`s monthly electricity bill in the top right corner.
2. The Premises ID can be found on Page 3 of the customer`s monthly electricity bill under “Service and Mater Information”.
Incentives are paid quarterly, with the payment applied as a credit to your Sunnova account or directly to your bill, depending on your contract type.
Yes, a customer may elect to opt out of any single event following the instructions below:
Tesla Customers
1. Click Scheduled Event under Tesla Virtual Power Plant.
2. Click Opt Out for this Event and follow any prompts.
Non-Tesla Customers
Non-Tesla Customers can opt out of any single event by contacting Sunnova at energyservicedispatch@sunnova.com at least 24 hours in advance.