Our Sustainability by the Numbers
We don’t just talk the talk. As of 2023, our commitment to sustainability has resulted in the following.
2023 Sunnova Sustainability Report
This publication marks Sunnova's 4th consecutive annual sustainability report released to the public.
2023 Year in Review Highlights
Clean Energy Access & Grid Stability
- Closed $3B partial loan guarantee with the U.S. Department of Energy (DOE), representing DOE’s first loan guarantee involving virtual power plants (VPPs)
- Launched the Sunnova Flex Power Program™ in collaboration with LUMA's Customer Battery Energy Sharing (CBES) initiative in Puerto Rico
- Selected by the DOE’s Grid Deployment Office to receive part of a $440 million commitment to install rooftop solar and batteries in vulnerable single-family households across the island through the Puerto Rico Energy Resilience Fund (PR-ERF)
Customer Service & Supplier Standards
- Established 12 Regional Operating Command Centers (ROCCs) within our expanded Global Command Center (GCC)
- Implemented a dedicated Critical Command ROCC and Technical Support Customer Care Team to optimize response times and achieve swift resolution for critical customer cases
- Expanded our Incident Management and Severe Weather Assessment Teams to handle pre-, during and post- weather events needs for our customers and business operations
- Enhanced transparency around business designation, and ESG compliance within our supply chain.
Beyond the Business
- Logged over 1,200 community service hours in 2023 alone
- Donated mission-critical materials and solar and storage systems via Empowered by Light to Maui Fire Relief efforts in Hawaii and Portal de Amor orphanage in Puerto Rico
- Collaborated with Seeding Mercy to fund off-grid solar-powered irrigation pumps, combating hunger and empowering communities in east Africa